Refund Policy

All sales are final

Every order is produced on demand specifically for you, so all sales are final and we do not accept returns or offer refunds for change of mind, ordering the wrong item, or delivery times that fall within our published estimate.

Damaged, defective, or lost orders

If your order arrives damaged or defective, or tracking shows it was lost in transit, we will make it right. Contact us at hello@cardproxies.com within 14 days of delivery (or of the delivery estimate for a lost package) and include:

• Your order code (it looks like CP-XXXXX).
• The email address you used to order.
• For damage or defects, clear photos of the item and packaging.

Where a problem is confirmed, we will provide a replacement or a refund at our discretion.

Cancellations

You may request to cancel an order only before it enters production. Because production begins soon after payment, contact us as soon as possible at hello@cardproxies.com if you need to cancel. Once production has started, an order can no longer be cancelled.

How refunds are issued

Approved refunds are issued to your original payment method through Stripe. It may take a few business days for the refund to appear on your statement after we process it.

Before you file a chargeback

If something is wrong with your order, please contact us first. We can almost always resolve problems faster than a payment dispute, and it helps us keep prices low.

Contact

For any refund or order problem, email hello@cardproxies.com.